F.A.Q

Frequently Asked Questions

  • Can I make transaction online?

    Purchasing a security product such as a door, or collapsible grille is an important investment decision, sometimes made once a life time; as a result we advise you visit our showroom to get the full information needed to choose the right security solution appropriate for your needs.

  • We will send to your location free of charge, one of our highly experienced marketing executive, who will review your house and recommend to you all you need in order to secure your property, also he will take the measurements and will determine the appropriate door opening.

  • We believe it worth investing in our products because these are products for life though with one good year guarantee period, Simba DW will still be there with you for life on any other service you require on the purchased product or new security solutions for you.

  • For Dar Es Salaam the installation will be free and done by Simba DW specialized installation team, Outside Dar Es Salaam will attract delivery charge, communicated to you before the order is finally placed.

  • We have in our stock many colors for variable items or products to customer taste. In our showroom, our marketing executive will show you all colors we can supply immediately, any other specific color that the customer requires can be ordered.

  • Our highly trained marketing executive will visit your site to give you the best consultation or advise on extra height, width and other optional accessories such as vitrine, electronic eye viewer, oil closer etc. after your confirmation special order will be made on your specific extra dimensions which will take about four months to install.

  • Our special security cylinders come with unique identity card, and it’s only the card holder that would have the key duplicated in our office, this cannot be done by any other person or at any other place.